IKEA urges all customers that have a SUNDVIK changing table/chest, to secure the folding part with the safety locking fittings provided. If lost or misplaced, please contact IKEA to receive new ones free of charge.
IKEA has received three reports of incidents where the foldable part of the SUNDVIK changing table/chest has come loose and children have fallen off the changing table. In the incidents the safety locking fittings were not used according to instruction. No known incidents have been reported in Thailand.
“Safe products are always an IKEA priority and we are truly sorry to hear about the incidents but grateful that, to our knowledge, the children are fine. IKEA has now taken precautionary actions and will further improve the product communication”, says Children’s Business Area Manager Emelie Knoester.
IKEA has received three reports of incidents where the foldable part of the SUNDVIK changing table/chest has come loose and children have fallen off the changing table. In the incidents the safety locking fittings were not used according to instruction. No known incidents have been reported in Thailand.
“Safe products are always an IKEA priority and we are truly sorry to hear about the incidents but grateful that, to our knowledge, the children are fine. IKEA has now taken precautionary actions and will further improve the product communication”, says Children’s Business Area Manager Emelie Knoester.
IKEA has seen that customers tend to use the product as a foldable changing table on a daily basis and don’t use the safety locking fittings, according to instructions. The intended use is for changing diapers on small children. Its second life is as storage furniture.
As a precautionary measure IKEA announces a Recall for repair service action. All customers that have a SUNDVIK changing table/chest and that have misplaced or lost the safety locking fittings, are asked to contact IKEA to receive new fittings free of charge. Customers will not have to provide any proof of purchase, such as a receipt.
IKEA believes that the product is safe when used as intended and according to instructions provided.
IKEA apologises for any inconvenience and want to thank all customers for their understanding.
For more information, please contact the IKEA Customer Contact Centre at +662 708 7999
As a precautionary measure IKEA announces a Recall for repair service action. All customers that have a SUNDVIK changing table/chest and that have misplaced or lost the safety locking fittings, are asked to contact IKEA to receive new fittings free of charge. Customers will not have to provide any proof of purchase, such as a receipt.
IKEA believes that the product is safe when used as intended and according to instructions provided.
IKEA apologises for any inconvenience and want to thank all customers for their understanding.
For more information, please contact the IKEA Customer Contact Centre at +662 708 7999
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