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Grab Thailand, led by Ms. Chantsuda Thananitayaudom, Country Marketing Head at Grab Thailand, launches “GrabProtect” programme, raising the safety and hygiene standards in ride-hailing to boost passengers’ confidence with three new highlights: the development of technology systems, collaboration with "Dettol" and "PT Petrol Station” in vehicles preparation, and safety measures adjustment.
Bangkok – Grab, the leading everyday everything super app in Southeast Asia, is elevating tighter safety and hygiene measures for its on-demand transport business through the “GrabProtect” programme, aligning with the government’s plan to lift the Phase 4 lockdown. The programme highlights three initiatives: the development of technology systems, collaboration with "PT Petrol Station” and "Dettol" in vehicles and cleaning equipment preparation, as well as safety measures adjustment to boost the confidence for both passengers and driver-partners.
Grab Thailand, led by Ms. Chantsuda Thananitayaudom, Country Marketing Head at Grab Thailand, launches “GrabProtect” programme, raising the safety and hygiene standards in ride-hailing to boost passengers’ confidence with three new highlights: the development of technology systems, collaboration with "Dettol" and "PT Petrol Station” in vehicles preparation, and safety measures adjustment.
Bangkok – Grab, the leading everyday everything super app in Southeast Asia, is elevating tighter safety and hygiene measures for its on-demand transport business through the “GrabProtect” programme, aligning with the government’s plan to lift the Phase 4 lockdown. The programme highlights three initiatives: the development of technology systems, collaboration with "PT Petrol Station” and "Dettol" in vehicles and cleaning equipment preparation, as well as safety measures adjustment to boost the confidence for both passengers and driver-partners.
Ms. Chantsuda Thananitayaudom, Country Marketing Head at Grab Thailand said, “The COVID-19 pandemic has greatly impacted people all over the world, including Thailand. Not only the way we live our lives, but also the economy. One of the unavoidable businesses that have been adversely affected by the lockdown and social distancing measures, as well as international travel bans is the public transport sector. This also applies to Grab ride-hailing services such as GrabTaxi, GrabCar, and GrabBike (Win) bookings via the mobile application, which shows a huge decline during the past two to three months. Nonetheless, we started to see the positive sign from the improved situation nationwide. Since the lift of Phase 3 lockdown, the public started to spend time outside of their residences and use more public transport.”
The key factors that affect passengers’ confidence towards public transport are hygiene and safety. Recently, Grab has conducted a survey among users which indicated the top three important issues that passengers consider the most, including the mask-wearing of drivers (75%), the provision of hand gels for passengers (69%), and the vehicle cleaning (66%). With these considerations in mind, Grab has launched the “GrabProtect” campaign to reinforce and uplift the safety and hygiene standards of transport services, while also creating a higher standard for ride-hailing services via the application by focusing on the three main initiatives as followed.
1) Enforcing better hygiene habits for driver-partners and passengers through the development of technology
Grab is rolling out two new in-app features for driver-partners. Since early June, the online Health and Hygiene Declaration Feature via application requires every driver to complete the health declaration form daily to confirm that they do not exhibit COVID-19 symptoms and have adopted the necessary safety and hygiene measures before accepting a booking. Additionally, all driver-partners will be prompted to take a selfie with their mask on using the mask selfie feature after completing the declaration, which will begin towards the end of June. Meanwhile, Grab passengers are also required to complete the health declaration form on the application and wear a mask throughout their journey.
2) Ensuring vehicles are cleaned and equipped with hygiene essentials
To ensure the consumers’ peace of mind, Grab Thailand has partnered with PTG Energy Public Company Limited, a comprehensive oil business operator in Thailand, in providing free COVID-19 disinfection service to all driver-partners at over 330 PT petrol stations nationwide throughout the month of June. Driver-partners and delivery-partners will receive a certified sticker after having the car's exterior and interior, motorcycle, and food bags cleaned and sanitized.
A total of 50,000 cloth masks have been provided to our driver-partners across the country. Grab also collaborated with Reckitt Benckiser Healthcare Manufacturing (Thailand) in giving away 10,000 units of hygiene kits, comprising of hand sanitizing gels and “Dettol” disinfectant spray to GrabTaxi and GrabCar driver-partners.
Moreover, Grab has developed specially designed Anti-Coronavirus Plastic Partition, approved by the Ministry of Transport’s Department of Land Transport, to maintain social distancing and help prevent both driver-partners and passengers from the transmission of the coronavirus. During the pilot test, the first 200 units of the plastic protective shields have been distributed to Grab driver-partners in Bangkok and metropolitan areas.
Grab provides 100,000 units of disposable hair caps for GrabBike (Win) passengers, encouraging all passengers to wear a cap before putting on helmets to prevent the COVID-19 infection. 20,000 units of hand gel and disinfectant spray have also been provided to GrabBike (Win) driver-partners since early June.
3) Empowering users to make the right choices about safety through new policies
Grab driver-partners and passengers are required to wear a mask whenever they are on the Grab platform. To create a mutual peace of mind, starting from June 29 onwards, if either party shows up without a mask on or appears unwell, passengers and driver-partners can cancel the booking by selecting “driver/passenger did not wear a mask”, or “driver/passenger seemed unwell”, as their cancellation reasons without any cancellation fees.
“In addition, Grab encourages passengers to make their payments via GrabPay or GrabPay Wallet to reduce contact with cash. The recent launch of GrabProtect campaign will further communicate the ride-hailing confidence for passengers through the five core practices. Grab Thailand will continue to elevate our safety and hygiene policies and adapt as the situation evolves. We sincerely hope that all activities and measures under GrabProtect campaign will enhance the confidence of passengers nationwide and our Grab services will be the preferred choice for all passengers whenever they need to travel,” added Chantsuda.
The key factors that affect passengers’ confidence towards public transport are hygiene and safety. Recently, Grab has conducted a survey among users which indicated the top three important issues that passengers consider the most, including the mask-wearing of drivers (75%), the provision of hand gels for passengers (69%), and the vehicle cleaning (66%). With these considerations in mind, Grab has launched the “GrabProtect” campaign to reinforce and uplift the safety and hygiene standards of transport services, while also creating a higher standard for ride-hailing services via the application by focusing on the three main initiatives as followed.
1) Enforcing better hygiene habits for driver-partners and passengers through the development of technology
Grab is rolling out two new in-app features for driver-partners. Since early June, the online Health and Hygiene Declaration Feature via application requires every driver to complete the health declaration form daily to confirm that they do not exhibit COVID-19 symptoms and have adopted the necessary safety and hygiene measures before accepting a booking. Additionally, all driver-partners will be prompted to take a selfie with their mask on using the mask selfie feature after completing the declaration, which will begin towards the end of June. Meanwhile, Grab passengers are also required to complete the health declaration form on the application and wear a mask throughout their journey.
2) Ensuring vehicles are cleaned and equipped with hygiene essentials
To ensure the consumers’ peace of mind, Grab Thailand has partnered with PTG Energy Public Company Limited, a comprehensive oil business operator in Thailand, in providing free COVID-19 disinfection service to all driver-partners at over 330 PT petrol stations nationwide throughout the month of June. Driver-partners and delivery-partners will receive a certified sticker after having the car's exterior and interior, motorcycle, and food bags cleaned and sanitized.
A total of 50,000 cloth masks have been provided to our driver-partners across the country. Grab also collaborated with Reckitt Benckiser Healthcare Manufacturing (Thailand) in giving away 10,000 units of hygiene kits, comprising of hand sanitizing gels and “Dettol” disinfectant spray to GrabTaxi and GrabCar driver-partners.
Moreover, Grab has developed specially designed Anti-Coronavirus Plastic Partition, approved by the Ministry of Transport’s Department of Land Transport, to maintain social distancing and help prevent both driver-partners and passengers from the transmission of the coronavirus. During the pilot test, the first 200 units of the plastic protective shields have been distributed to Grab driver-partners in Bangkok and metropolitan areas.
Grab provides 100,000 units of disposable hair caps for GrabBike (Win) passengers, encouraging all passengers to wear a cap before putting on helmets to prevent the COVID-19 infection. 20,000 units of hand gel and disinfectant spray have also been provided to GrabBike (Win) driver-partners since early June.
3) Empowering users to make the right choices about safety through new policies
Grab driver-partners and passengers are required to wear a mask whenever they are on the Grab platform. To create a mutual peace of mind, starting from June 29 onwards, if either party shows up without a mask on or appears unwell, passengers and driver-partners can cancel the booking by selecting “driver/passenger did not wear a mask”, or “driver/passenger seemed unwell”, as their cancellation reasons without any cancellation fees.
“In addition, Grab encourages passengers to make their payments via GrabPay or GrabPay Wallet to reduce contact with cash. The recent launch of GrabProtect campaign will further communicate the ride-hailing confidence for passengers through the five core practices. Grab Thailand will continue to elevate our safety and hygiene policies and adapt as the situation evolves. We sincerely hope that all activities and measures under GrabProtect campaign will enhance the confidence of passengers nationwide and our Grab services will be the preferred choice for all passengers whenever they need to travel,” added Chantsuda.
