Krungsri Auto Expands Relief Measures for Customers Impacted by COVID-19

Krungsri Auto, a leader in automotive finance under Bank of Ayudhya PCL, announced that it has expanded assistance measures for auto finance customers who have been impacted by the spreading of COVID-19, in response to the Bank of Thailand’s loan-related measures. 

​Krungsri Auto’s relief program now covers both the customers within the directly affected sectors and other businesses that have been indirectly affected. Customers can submit their requests and seek advisory during this difficult time via Krungsri Auto Call Center and Krungsri Auto branches nationwide.

Mrs. Kittiya Srisanit, Head of Krungsri Auto Group, Bank of Ayudhya PCL, said, “Krungsri Auto introduced relief programs for all auto finance customers who have been impacted by the COVID-19 pandemic in late February. The measures comprise a grace period on repayment up to six months for car financing and up to five months for motorcycle financing and reduced installment amount. Customers within the directly affected sectors, such as tourism and hospitality, can submit their requests to enter the program automatically, under Krungsri Auto’s terms and conditions. During the past month, more than 300,000 requests have been processed so far.”
“Recently, more stringent government measures to prevent the spreading of the disease has resulted in slowing economic activities. In response to the Bank of Thailand’s loan-related measures, Krungsri Auto has extended supportive measures to include customers within the sectors that have been indirectly impacted. Krungsri Auto will offer aids based on the circumstances and needs of each affected customer on a case-by-case basis,” added Mrs. Kittiya.

Additionally, Krungsri Auto had increased its service system capacity to meet the rising demand for timely customer support. It recently launched on web request service to facilitate customers in applying for a grace period of repayment 24 hours a day. Moreover, Krungsri Auto Call Center is now equipped with additional phone lines and almost 100 officers, while the internal operations were shortened and made more flexible to enable faster customer service. Krungsri Auto branches nationwide also have a sufficient number of officers available for swift customer service and advisory.
 
Krungsri Auto customers who have been impacted by COVID-19 can submit their requests for a grace period of repayment online at https://bit.ly/33Gb8s8 or contact Krungsri Auto Call Center 02-740-7400 press 3 or press 5 and Krungsri Auto branches nationwide for more information on the relief program.