Upon returning to the UK, Kate attended university with the full intention of coming back to Asia to change the learning and development sector. Today, she holds an Honours Degree in Youth Work and Non-formal Education and a Master’s in Education, is an accredited Institute of Learning and Management training provider and the director, lead consultant and trainer at Andragogy.
“I have a wonderful team of five part-time trainers, who I also train personally, and together we go in and perform the required training for our clients.”
‘Andragogy’ is the Greek word for the art and science of teaching adults, the principles of which include autonomy, relevance and timeliness; factors that Kate incorporates into every program. “Every client is different and has different needs. We first meet with the client and perform a needs analysis to establish what training is needed, who the learners will be, what are their brand values, and external and internal communication objectives. From there we develop our tailor made programmes. These can range from one-day workshops to one-year training programmes.
Being based in Bangkok has also given Kate the opportunity to train learners of various nationalities, but predominantly teaches Thais. “Learners from Thailand and South East Asia often require a lot more hand holding and support in order to develop confidence and the opportunity to practice and master new skills such as customer service, complaints handling and offering alternatives, as is the culture that learners are often to shy to try new skills straight away.
“Yet this is embedded in our training, that we do use a confidence first approach. It is my passion to develop skills within the Thai workforce that provide them with a place in the global market.
“I founded Andragogy on the precepts that staff and individual development has a direct relation on community and business development. Andragogy was founded on the need to support Thai staff, to fill the communication and skills gaps that formal Thai education leaves behind.”
By linking her professional and personal passions Kate has caught the attention of several international companies and has worked for the likes of KPMG Thailand, Pfizer and Centara Hotels & Resorts before gaining clients such as Colgate Palmolive, Jaymart, Srichand, David Yurman, Tesco Credit Card Services, and Airbus Asia-Pacific.
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