With Thailand’s luxury hotel and hospitality industry in general now in recovery mode, the need for professionally trained staff has never been greater.
But where can they receive that level of training in time to welcome new guests?
‘First Class Service Training Company’ may well have the answer.
Based in Thailand, owned and operated by Khun Piriyasinee ‘Piri’ Chulasuwan, a former Flight Purser of Emirates Airlines with more than 20 years’ experience working with leading hotels, private aviation companies and wealthy individuals in Dubai, India and Thailand, First Class Service Training Company elevates staff to the highest levels of service and competence.
“Our training is aimed mainly at operational, front-line hotel staff - junior butler to head butler. But our courses can also be tailor-made to suit the needs of an individual customer’s preference.
“Professional training is essential for customer satisfaction. Elite hospitality requires sophistication, properly trained staff, and a great team. To achieve this, we provide butler training courses in order to deliver personalized experience to attract loyal customers,” explains Piri, who studied butler and house management in the UK and a professional chef course in Florence, Italy.
“In addition to the high-end businesses mentioned earlier, we also work with the concierges of luxury private residences to provide butler service for their owners.
“Another advantage of our company is that we deliver our butler service training here in Thailand. Our clients do not need to deal with more expensive overseas trainers.
“What’s more, as a Thai company we understand Asian and international culture and provide training in both Thai and English,” says Piri.
A graduate of Chulalongkorn University in Bangkok, Piri is very much a hands-on instructor. With her long experience in the airline and hospitality industries, she is relaxed, entertaining and thoroughly professional when teaching young hotel staff.