Members of Thai International’s Royal Orchid Plus have been given assurances their membership status and outstanding mileage accounts will be honored, as will airfare refunds, though no dates for this “important” issue to be resolved have been given.
The airline, which has filed for bankruptcy, said in a recent statement: “During the period where the company undergoes the business reorganization, which plays a significant role to its survival, the company remains resolute to ensure our customers are provided with the best care within its current capability, especially for those whose airfare refunds are pending as well as honor certain benefits for our Royal Orchid Plus members, including membership status and miles being the most important.
“Please rest assured that the company shall overcome this crisis, albeit great magnitude, and be ‘Airline of Pride’ which offers the best on-flight services for our valued customers once again. Any update and progress will be further communicated to you via various channels.”
The airline, which has filed for bankruptcy, said in a recent statement: “During the period where the company undergoes the business reorganization, which plays a significant role to its survival, the company remains resolute to ensure our customers are provided with the best care within its current capability, especially for those whose airfare refunds are pending as well as honor certain benefits for our Royal Orchid Plus members, including membership status and miles being the most important.
“Please rest assured that the company shall overcome this crisis, albeit great magnitude, and be ‘Airline of Pride’ which offers the best on-flight services for our valued customers once again. Any update and progress will be further communicated to you via various channels.”
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