Royal Cliff Hotels Group is pleased to announce the recent appointment of Mr. Douglas Glen as the new General Manager of the Group. Mr. Glen will take the head position of this legendary property comprising 1,020 rooms and suites and Pattaya’s largest convention centre with immediate effect. He brings with him an extensive experience in the hospitality industry coupled with his incredible passion for looking after guests.   
 
A graduate in Hotel Management from the Queen Margaret University in Edinburgh, Scotland, he is a seasoned international hotelier who has also received an Honorary Degree in Hospitality Management from the Glion Hotel School in Switzerland.  His passion for the industry has resulted in an impressive career spanning the UK, Singapore, and Thailand, where he held senior management positions at The London Hilton on Park Lane, The Landmark London & Bangkok as well as Carlton City Hotel in Singapore.
 
Known for his dedication, outstanding record, dynamic team-oriented approach, and passion for success, he spends his free time enjoying different hobbies such as watching football, exploring restaurants and coffee shops, going for long walks as well as swimming, and playing golf.
 
Mr. Glen is motivated to add his invaluable experience and insights to the company’s advancement and success as he takes on his new role as the General Manager of the Royal Cliff Hotels Group.   With over 37 years of experience in the industry, he brings a team-focused and results-driven leadership style to the legendary property. 
 
Of his appointment, Mr. Glen said: “I am extremely delighted to be appointed General Manager of The Royal Cliff Hotels Group, Pattaya which is one of the most iconic properties in Thailand and Asia. I look forward to taking the helm, especially at such an exciting time where recent upgrades have been done.  I am excited to work with an exceptional team who have superb service minds and good hearts. My ultimate goal is to develop a system with my operations team to deliver a greater level of service and hospitality that would help create memorable moments for all our guests.  I am confident that together we can bring the property to new heights and achieve more milestones in this post-pandemic world."

Renaissance Pattaya Resort & Spa welcomes Mr. Bruno Rotschaedl as the premium lifestyle property’s new General Manager. He will be responsible for looking after the overall operations and business strategy of the resort, ensuring that initiatives undertaken are in positive alignment with the Renaissance brand and that progress continues at an efficient and coordinated pace toward the goals.
 
Bringing an enormous amount of experience to the table, Mr. Bruno has acquired the sharpened acumen and strong operational skills to see overall results achieved, having worked in hospitality all of his adult life, a period of 30 years, and held numerous leadership positions in top-rung hotels around the world.
 
Starting in Food & Beverage service after graduating from hotel management school in Austria, it wasn’t long before Bruno set out on a 30-year journey that has revealed his talents and passion in hotel management, in 13 interesting destinations across 3 continents. The majority were among the best hotels under the Marriott umbrella, in such diverse locales as Austria, Germany, Poland, the US, Puerto Rico, Singapore, Hong Kong and Thailand.
 
 
His last position before joining Renaissance Pattaya Resort & Spa was General Manager of the respected Swissôtel Bangkok Ratchada, where his intuitive leadership proved immeasurably valuable to the business, as well as the complete renovation, of such a large property. He was twice awarded Thailand’s Best General Manager in 2019 and 2020 by CMO GLOBAL during his time there.
 
Mr. Bruno is excited to be reunited with Marriott International and lead the team at Renaissance Pattaya Resort & Spa. He is especially interested in new concepts, innovations and exploring creative new products. He will be an inspiration for the resort’s management and associates to deliver the services and experiences that express the premium status and adventuresome spirit of the Renaissance brand.
 
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